THE DISPATCH DIFFERENCE
"Dispatch is by far the best service provider of all industries combined I've worked with since I've started running this brand. Hats off!"
Karim
CEO at My Life in a Book
“I searched for months on many different platforms before hiring Dispatch, and, WOW, was I glad we waited. Elliot is that all-too-rare combination of a partner that is skilled, adjusts to your businesses' needs, communicates clearly (and honestly even when its not popular to do so) and are terrific humans. All of my team would rave about him just like this - highly recommend."
Neil
CMO at Kitty Poo Club
“Working with Dispatch has supercharged and streamlined our CRM. Careful consideration of our brand, product and consumer nuances has allowed for substantial growth and conversion due to thoughtful targeting and knowledgeable strategy across channels. Their partnership has been essential to creating an optimized and productive customer journey across our marketing efforts."
Alisa
Senior Director of Content Marketing at Ready. Set. Food!
“We have been pleased with the service from Elliot and his team so far. The responsiveness and close collaboration with the entire team have been key to our success. Together with Dispatch, we have established robust processes that allow us to launch complex campaigns and flows seamlessly in two different languages across two countries.”
Guillaume
Digital Marketing Lead at HOLOS
“Dispatch has been an incredible Email partner, driving more in depth and higher revenue generating flows and campaigns, while being essential to executing our long term vision to scale our brand."
Dustin
CEO at Feel Goods
"Through a great onboarding process, we were able to integrate Dispatch into what felt like our own in house marketing team."
Max
Founder at Nekohama
CASE STUDIES
HOW WE IMPLEMENT THE MOMENTUM METHOD
A Full Retention Marketing Department Embedded into Your Brand
If a marketing generalist on your team or a standard "email marketing agency" manages your email & SMS marketing, you may not know it yet, but you are driving at least 25% less revenue than you should be. This projection is based on data from over 100 audits we have completed for brands in this situation.
At Dispatch, we don't look at email and SMS marketing in a silo. Our team's deep e-commerce expertise enables us to weave your email and SMS strategies into the broader tapestry of your marketing and operational activities. This ensures cohesive communications across all of your customer touchpoints, efficiently guiding prospects to their first purchase, and driving incremental purchases from your existing customers.
Channel & Platform Expertise That is Needed for Brands
Focused on Profitable Growth
When you partner with Dispatch, you gain an embedded team of an expert e-commerce & retention strategist, copywriter, and designer. We work as an extension of your team, ensuring seamless collaboration and alignment with your brand’s goals and vision. We connect with your team on slack for communication as often as needed. We have weekly or bi-weekly syncs to ensure we’re consistency aligned on objectives and progress.
Elite Campaign Strategy for Accelerated Growth
We elevate your brand with our top performing campaign content and segmentation strategies, designed to drive incremental revenue. We deliver sophisticated, data-driven campaign calendars that not only reflect but amplify your brand’s potential and financial goals. Each campaign is meticulously planned with your business objectives in mind, whether it’s launching new products, capitalizing on seasonal events, educating consumers on your product benefits, or boosting sales of underperforming inventory. Our approach includes the integration of dynamic content blocks tailored to diverse customer segments, ensuring optimal engagement and conversion. We employ a multi-channel strategy that seamlessly integrates email and SMS marketing, ensuring that your message reaches the right audience at the right time. Our strategies are rooted in a deep understanding of your brand and customer behavior, allowing us to create personalized experiences that resonate and drive action. With a focus on continuous improvement, we analyze performance data to refine and optimize campaigns, ensuring that every communication contributes to your growth and success.
Automated Flow Optimizations Every Single Month
Our team continuously optimizes existing automated flows and creates new flows that align with your brand objectives. This includes rigorous A/B testing and refinement of email and SMS messages to maximize impact. We personalize the customer journey based on each recipients’ past behavior, such as purchase history, ensuring relevant messaging. Our flows are branched to address the specific needs and potential objections of different cohorts. For example, abandonment flows are tailored for prospects and repeat customers separately, handling unique objections each group is likely to face when abandoning a checkout. Similarly, post-purchase flows differentiate between first-time purchasers and repeat customers, and between one-time-purchase customers and subscription customers to deliver the education, content, and offers relevant to each. By leveraging dynamic content, educational material, social proof, and time-limited offers, we enhance customer engagement at every touchpoint. Our strategic approach ensures that each interaction adds value, fosters loyalty, and drives sustained revenue growth. Through continuous monitoring and data-driven adjustments, we keep your automated flows effective and aligned with your evolving brand goals. Our approach includes the integration of dynamic content blocks tailored to diverse customer segments, ensuring optimal engagement and conversion. We employ a multi-channel strategy that seamlessly integrates email and SMS marketing, ensuring that your message reaches the right audience at the right time. Our strategies are rooted in a deep understanding of your brand and customer behavior, allowing us to create personalized experiences that resonate and drive action. With a focus on continuous improvement, we analyze performance data to refine and optimize campaigns, ensuring that every communication contributes to your growth and success.
Compounding List Growth and List Health
List Growth: We actively test various offers to determine what resonates most with your audience, always keeping within the margin requirements you set. By collecting zero-party data, we can build out personalized messaging within automated flows and campaigns, continuously A/B testing elements like offer types, popup form behavior, design, and copy to optimize engagement and conversion. List Health: We take meticulous actions to maintain strong deliverability, ensuring that your messages reach as many of your subscribers as possible. This includes regular list cleaning to remove inactive or unengaged subscribers, thus improving overall engagement rates. We monitor key metrics such as open rates, click-through rates, and bounce rates to identify and address any deliverability issues promptly. Additionally, we segment lists to ensure that content is relevant to different subscriber groups, further enhancing engagement and reducing the likelihood of unsubscribes. Through these proactive measures, we keep your list healthy and engaged, maximizing the impact of your email marketing ef
YOUR TECH STACK IS OUR TECH STACK
With deep experience across the Shopify ecosystem, our team is ready to help supercharge your email & SMS marketing using your apps for subscription, loyalty, list growth, reviews, and more.
