your RETENTION MARKETING department
your RETENTION MARKETING department
your RETENTION MARKETING department
your RETENTION MARKETING department
Email, SMS, and Direct Mail Marketing For E-Commerce Brands Who Want to Drive Maximum Profit From Their Existing Customer List
Strategy & Execution.
All Under One Roof.
Strategy & Execution. All Under One Roof.
List Growth Strategy & Monthly Popup Form Testing
List Growth Strategy & Monthly Popup Form Testing
Email & SMS Monthly Campaign Calendar Strategy & Execution
Email & SMS Monthly Campaign Calendar Strategy & Execution
Automated Lifecycle Messaging Strategy & Execution
Automated Lifecycle Messaging Strategy & Execution
Segmentation & Dynamic Content
Segmentation & Dynamic Content
Deliverability & List Health
Deliverability & List Health
Subscription, Loyalty & Membership Programs
Subscription, Loyalty & Membership Programs
Tech Stack Integration
Tech Stack Integration
Direct Mail & Push Notifications
Direct Mail & Push Notifications
Reporting That Moves The Needle
Reporting That Moves The Needle
Trusted by BRANDS THAT ARE SERIOUS ABOUT SCALING
Helping founders, CMOs, and marketing managers improve metrics that
move the needle
Helping founders, CMOs, and marketing managers improve metrics that move the needle
“We have been pleased with the service from Elliot and his team so far. The responsiveness and close collaboration with the entire team have been key to our success. Together with Dispatch, we have established robust processes that allow us to launch complex campaigns and flows seamlessly in two different languages across two countries.”
Guillaume
Digital Marketing Lead at HOLOS
“I searched for months on many different platforms before hiring Dispatch, and, WOW, was I glad we waited. Elliot is that all-too-rare combination of a partner that is skilled, adjusts to your businesses' needs, communicates clearly (and honestly even when its not popular to do so) and are terrific humans. All of my team would rave about him just like this - highly recommend."
Neil
CMO at Kitty Poo Club
“Working with Dispatch has supercharged and streamlined our CRM. Careful consideration of our brand, product and consumer nuances has allowed for substantial growth and conversion due to thoughtful targeting and knowledgeable strategy across channels. Their partnership has been essential to creating an optimized and productive customer journey across our marketing efforts."
Alisa
Senior Director of Content Marketing at Ready. Set. Food!
"Dispatch has proven to be an incredibly thoughtful and intentional partner, balancing a performance focus with true brand respect and understanding. They work hand-in-hand with our creative team, providing invaluable guidance while respecting our vision, making them feel like a genuine extension of the core Craighill team."
Zach
Co-founder at Craighill
"Working with Dispatch has allowed us to not constantly think about what needs to be optimized in our Klaviyo account. Email is incredibly important to the revenue of our businesses and as a growing startup, we understand that just sending random campaigns, or having unoptimized flows is not a proper practice. Dispatch works seamlessly with our internal team and other agency partners to make Email a crucial driver for our business."
Lazar
CMO at Ease Seating Systems
"Dispatch has completely elevated our retention marketing. They act like a true extension of our brand, bringing strategy, structure, and seamless communication to every project. From campaigns and flows that consistently drive revenue to innovative strategies that massively improved our popup performance, they deliver results across the board while staying adaptable and receptive to feedback."
Richard
Founder at Strongsize
"We’ve had a fantastic experience working with The Dispatch Agency. They are strategic, creative, and incredibly responsive—consistently delivering thoughtful campaigns that align perfectly with our brand and business goals. Their attention to detail, clear communication, and ability to execute on time have made them a true partner in our growth. We highly recommend them to any business looking to elevate their email marketing."
Jared
Owner of Muir Way
Working with Dispatch has been a great experience. Their team is responsive, attentive, and truly feels like an extension of our business. The quality of their creative, strategic thinking, and execution has helped drive meaningful growth for both of our brands. Just as important, they’re proactive, easy to work with, and always willing to jump in when needed. It’s a pleasure partnering with the entire Dispatch team, and we’re excited about what we’re building together.
Howie
President of Sea Dog & Salty Bones
"Dispatch is by far the best service provider of all industries combined I've worked with since I've started running this brand. Hats off!"
Karim
CEO at My Life in a Book
“Dispatch has been an incredible Email partner, driving more in depth and higher revenue generating flows and campaigns, while being essential to executing our long term vision to scale our brand."
Dustin
CEO at Feel Goods
"Through a great onboarding process, we were able to integrate Dispatch into what felt like our own in house marketing team."
Max
Founder at Nekohama
"Dispatch has been the best email agency we have ever worked with! Their team is responsive, nails our brand voice and design on the first round, and increased our campaign and flow revenue by 71% within just months!"
Jayson Gerbec
Growth Marketing Manager at TruDiagnostic
"Working with The Dispatch Agency on our email marketing has been a major step forward for our company. Their professional system and efficient workflow provide a great framework for collaboration, and we’re extremely happy with the results so far - excited to see what our continued partnership will bring."
Lili
Marketing Manager at Buso
We agreed Dispatch might be the best partner we have worked with to date. Thank you for your care and being awesome!
Amanda
Co-CEO & Co-Owner Golden Steer
“We have been pleased with the service from Elliot and his team so far. The responsiveness and close collaboration with the entire team have been key to our success. Together with Dispatch, we have established robust processes that allow us to launch complex campaigns and flows seamlessly in two different languages across two countries.”
Guillaume
Digital Marketing Lead at HOLOS
“I searched for months on many different platforms before hiring Dispatch, and, WOW, was I glad we waited. Elliot is that all-too-rare combination of a partner that is skilled, adjusts to your businesses' needs, communicates clearly (and honestly even when its not popular to do so) and are terrific humans. All of my team would rave about him just like this - highly recommend."
Neil
CMO at Kitty Poo Club
“Working with Dispatch has supercharged and streamlined our CRM. Careful consideration of our brand, product and consumer nuances has allowed for substantial growth and conversion due to thoughtful targeting and knowledgeable strategy across channels. Their partnership has been essential to creating an optimized and productive customer journey across our marketing efforts."
Alisa
Senior Director of Content Marketing at Ready. Set. Food!
"Dispatch is by far the best service provider of all industries combined I've worked with since I've started running this brand. Hats off!"
Karim
CEO at My Life in a Book
“Dispatch has been an incredible Email partner, driving more in depth and higher revenue generating flows and campaigns, while being essential to executing our long term vision to scale our brand."
Dustin
CEO at Feel Goods
"Through a great onboarding process, we were able to integrate Dispatch into what felt like our own in house marketing team."
Max
Founder at Nekohama
"Dispatch has been the best email agency we have ever worked with! Their team is responsive, nails our brand voice and design on the first round, and increased our campaign and flow revenue by 71% within just months!"
TruDiagnostic
Growth Marketing Manager Jayson Gerbec
"Dispatch has completely elevated our retention marketing. They act like a true extension of our brand, bringing strategy, structure, and seamless communication to every project. From campaigns and flows that consistently drive revenue to innovative strategies that massively improved our popup performance, they deliver results across the board while staying adaptable and receptive to feedback."
Strongsize
Founder Richard Kirstein
"Working with Dispatch has allowed us to not constantly think about what needs to be optimized in our Klaviyo account. Email is incredibly important to the revenue of our businesses and as a growing startup, we understand that just sending random campaigns, or having unoptimized flows is not a proper practice. Dispatch works seamlessly with our internal team and other agency partners to make Email a crucial driver for our business."
Ease Seating Systems, Inc
Founder Lazar Assoofi
"Dispatch has proven to be an incredibly thoughtful and intentional partner, balancing a performance focus with true brand respect and understanding. They work hand-in-hand with our creative team, providing invaluable guidance while respecting our vision, making them feel like a genuine extension of the core Craighill team."
Craighill
Co Founder Zach Fried
"Working with The Dispatch Agency on our email marketing has been a major step forward for our company. Their professional system and efficient workflow provide a great framework for collaboration, and we’re extremely happy with the results so far - excited to see what our continued partnership will bring."
Lili
Marketing Manager at Buso
"We’ve had a fantastic experience working with The Dispatch Agency. They are strategic, creative, and incredibly responsive—consistently delivering thoughtful campaigns that align perfectly with our brand and business goals. Their attention to detail, clear communication, and ability to execute on time have made them a true partner in our growth. We highly recommend them to any business looking to elevate their email marketing."
Jared
Owner of Muir Way
Working with Dispatch has been a great experience. Their team is responsive, attentive, and truly feels like an extension of our business. The quality of their creative, strategic thinking, and execution has helped drive meaningful growth for both of our brands. Just as important, they’re proactive, easy to work with, and always willing to jump in when needed. It’s a pleasure partnering with the entire Dispatch team, and we’re excited about what we’re building together.
Howie
President of Sea Dog & Salty Bones
We agreed Dispatch might be the best partner we have worked with to date. Thank you for your care and being awesome!
Amanda
Co-CEO & Co-Owner Golden Steer
Why TOP E-commerce Brands Choose the Dispatch model
Typical Agency
Junior account manager overloaded, providing deliverables over KPIs
Follows generic SOPs with limited brand or e-commerce understanding
Uses static templates for flows and campaigns, with minimal A/B testing
Reports vanity metrics unrelated to brand growth.
Performance plateaus after initial setup
Expert lifecycle marketing & Klaviyo strategist with a dedicated creative and project management team
Optimizing your unique customer journey across email, SMS, subscriptions, loyalty, direct mail, and more
Proactive monthly A/B testing, driving consistent list growth and incremental revenue every month
Fully accountable to revenue and other business-level KPIs. Reporting on the metrics that actually move the needle.
Delivering clear ROI through owned KPIs and ongoing optimization
In-House Hire
Single resource with limited channel and platform expertise
Needs constant direction; basic platform skills only
Inconsistent testing with little understanding of high-impact opportunities
Requires oversight; lacks ownership and lifecycle marketing analysis skills
High fixed cost with limited knowledge of ongoing testing priorities
Typical Agency
Junior account manager overloaded, providing deliverables over KPIs
Follows generic SOPs with limited brand or e-commerce understanding
Uses static templates for flows and campaigns, with minimal A/B testing
Reports vanity metrics unrelated to brand growth.
Performance plateaus after initial setup
Expert lifecycle marketing & Klaviyo strategist with a dedicated creative and project management team
Optimizing your unique customer journey across email, SMS, subscriptions, loyalty, direct mail, and more
Proactive monthly A/B testing, driving consistent list growth and incremental revenue every month
Fully accountable to revenue and other business-level KPIs. Reporting on the metrics that actually move the needle.
Delivering clear ROI through owned KPIs and ongoing optimization
In-House Hire
Single resource with limited channel and platform expertise
Needs constant direction; basic platform skills only
Inconsistent testing with little understanding of high-impact opportunities
Requires oversight; lacks ownership and lifecycle marketing analysis skills
High fixed cost with limited knowledge of ongoing testing priorities
Expert lifecycle marketing & Klaviyo strategist with a dedicated creative and project management team
Optimizing your unique customer journey across email, SMS, subscriptions, loyalty, direct mail, and more
Proactive monthly A/B testing, driving consistent list growth and incremental revenue every month
Fully accountable to revenue and other business-level KPIs. Reporting on the metrics that actually move the needle.
Delivering clear ROI through owned KPIs and ongoing optimization
Typical Agency
Junior account manager with no brand-side experience, focused on deliverables over KPIs
Follows generic SOPs with limited brand or e-commerce understanding
Uses static templates for flows and campaigns, with minimal A/B testing
Reports vanity metrics unrelated to brand growth.
Performance plateaus after initial setup
In-House Hire
Single resource with limited channel and platform expertise
Needs direction and management, basic platform and technical expertise
Inconsistent testing with little understanding of high-impact opportunities
Requires heavy oversight, lacks ownership and lifecycle marketing analysis skills
High fixed cost with limited knowledge of ongoing high-leverage priorities
The Dispatch Difference
We identify the metrics that matter most for your business. Some brands need to focus on acquisition, others on retention, but the north star is always the same: growing overall revenue. We track and report on KPIs that move the needle, including list growth rate, prospect-to-first-time-customer conversion rate, and repeat purchase rates.
Stop Leaving Revenue on the Table
Most brands are missing hundreds of thousands in lifecycle revenue because no one is owning these channels at a strategic level. Dispatch gives you a dedicated strategist and the full team needed to execute, test, and optimize without the overhead of hiring in-house.
Stop Leaving Revenue on the Table
Most brands are missing hundreds of thousands in lifecycle revenue because no one is owning these channels at a strategic level. Dispatch gives you a dedicated strategist and the full team needed to execute, test, and optimize without the overhead of hiring in-house.
Stop Leaving Revenue on the Table
Most brands are missing hundreds of thousands in lifecycle revenue because no one is owning these channels at a strategic level. Dispatch gives you a dedicated strategist and the full team needed to execute, test, and optimize without the overhead of hiring in-house.
Stop Leaving Revenue on the Table
Most brands are missing hundreds of thousands in lifecycle revenue because no one is owning these channels at a strategic level. Dispatch gives you a dedicated strategist and the full team needed to execute, test, and optimize without the overhead of hiring in-house.